Terms & Conditions

These Terms and Conditions are applicable every time you visit the website and/or place an order for merchandise from our website. Before using this site you should read and accept these Terms and Conditions.

1. Order Acceptance

Acceptance of your order will be deemed to have occurred on allocation of stock by Lexer Music. In particular, we may not accept your order if a product you have ordered is out of stock, we have identified a product description or pricing error, or we have not been able to authorize your payment. Although unlikely, we may also refuse your order for any other reason at our discretion.

2. Payment

By submitting an order through our website you attest that the payment details provided are valid and correct and that, when your order is accepted and processed by us, payment will be made in full. We will not dispatch an order until the payment you make to us has cleared.

3. Pricing

All prices shown on the website may change from time to time. VAT is included in all prices displayed. Everyone pays the same price, we simply 'absorb' any VAT charges that we have to hand over to the Inland Revenue for orders within the UK and Europe. Any customs, import duties or other charges levied once the package reaches your chosen destination country will be your responsibility as we have no visibility nor control over these charges.

4. Shipping Charges

Shipping charges, which consist of postage only, are based on weight and territory. We make these as close to the actual costs charged by Royal Mail or Parcelforce as possible (including VAT where appropriate), however we do not provide a refund, nor require any additional payment, based on any discrepancy. Items that cannot be combined into one package may be split, we will cover any additional postage cost in this instance. We do not charge for packaging or handling, this is absorbed into the product charge.

5. Product Specification

We have taken every care to ensure that the descriptions and specifications of our merchandise is correct at the time of publishing. We cannot guarantee that the product images you see on your PC are a totally accurate representation of the merchandise.

6. Stock Availability

All items are subject to availability. Due to inventory discrepancies or multiple orders being placed for the final item at the same time, it is possible for an order to be placed for an item that is in fact sold out. Should any item you order be out of stock we will contact you at the e-mail address you provided when ordering. If we don't receive a response to our e-mail we will process the remaining items on your order and refund the balance.

7. Order Cancellation

If you need to amend or cancel an order then we should be contacted as soon as possible. If your order has already been dispatched then you will still be able to return the merchandise within 7 days for a full refund in line with your statutory rights. All refunds will be credited in the original form of payment. We recommend that you return your goods by recorded delivery as we will only refund on receipt of the originally dispatched merchandise.

8. Returns

In the unlikely event that any merchandise delivered is damaged or incorrect merchandise is delivered, return postal charges will be refunded by Lexer Music. In this instance, merchandise should be returned to Lexer Music by Recorded Delivery within 7 days of receipt for a full replacement (or refund if a particular item is no longer in stock).

9. Internet Security

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else and/or is likely to be used in an unauthorized manner. Although we use advanced security measures to protect your information against loss, misuse and alteration, we cannot absolutely guarantee the security of your information provided over the Internet. Use of this site is entirely at your own risk.

10. Privacy Policy

Any data captured by Lexer Music will be used only for its intended purpose. All such personal information that is retained by us will not be sold or otherwise transferred to third parties unless required by law or by court/governmental order to disclose such information in a particular circumstance.

11. Cookies

Lexer Music has not installed upon the site any cookies additional to the essential running of the shop or those from third party sites such as SagePay and Google. Use of this site is conditional upon acceptance of the use of these cookies.